FAQ

FAQ

1)My item arrived damaged. What should I do?

If you received damaged merchandise, please retain the box, packaging and all contents and contact us as soon as possible at 1-800-506-3537.

2) How do I track my order? 

Access your order status and history by signing into your account. You can also reach us 24/7 at toll-free 800-506-3537, or email: xoxoxocosmetics@gmail.com

3) How can I change or cancel my order?

Contact us within one hour of placing your order via our 24/7 toll-free number, 1-800-506-3537, and we will do our best to accommodate your request

4) I received the wrong product; can I return it?

If your order is not as expected, contact us at 1-800-506-3537 for assistance.

5) What forms of payment are accepted?

For online orders shipped within the United States, the following Credit Cards are accepted: American Express, Discover, MasterCard and Visa. We also accept PayPal. 

6) How long does it take to process the order?

Orders are typically processed for shipment in 1 to 2 business days

7) Can’t find what you are looking for?

Click on contact us, call us toll free at 1-800-506-3537 or send an email at xoxoxocosmetics@gmail.com